Customer handing is a key to deliver Service

DMU: Debre Markos University Women, HIV/AIDS and Disability Directorate has conduct a training on customer handling for different department staffs who are assumed to address special service delivery.

Mrs. Yewulsew Melak, Debre Markos University Women, HIV/AIDS Directorate director says that officials from departments are not delivered smart service due to workloads and communication barriers with their customers. The problem is severe in time; therefore, the training is expected to improve the customer handling by building works capacity and increasing awareness of service users.

Mrs. Yewulsew also stated that the directorate has conducted an assessment to identify the gaps in departments to facilitate the training because the main intent of the training is to aware department officers to give quality service for customers. Moreover, she also expresses that the essence of service delivery, customers need identification, conflict resolution and customer handing topics are the content of the training discussed.

Participants on their turn explained that the training is very interesting to improve the poor customer handling habit and minimizing conflicts rise due to service delivery.